FAQs

Yes. We understand how important a holiday is and all our holidays are fully protected.

The main advantages of booking an ATOL protected package that includes flights with us, is the financial protection and repatriation if we cease trading. This means you will either receive a full refund for your holiday or be flown home if you are already abroad. It also covers costs such as alternative accommodation, car hire, and transfers if your original arrangements are cancelled due to our failure.

We also have protection in place for holidays without flights (if you decide to get your own), basically an insurance with International Passenger Protection, which provides cover if we cease trading. If you book your own flights however, those flights won’t be protected by ATOL. If they are cancelled or delayed, you might not be entitled to compensation from your airline, depending on the reason for the disruption.

Full details of all our holiday protection can be seen here

Yes. Just let us know your preferred departure airport and we can source and book the flights for you.

We provide flight inclusive packages under our Air Travel Organiser’s licence number 12803. The main advantages of booking an ATOL protected package with flights is financial protection and repatriation if we cease trading. This means you will either receive a full refund for your holiday or be flown home if you are already abroad. It also covers costs like alternative accommodation, car hire, and transfers if your original arrangements are cancelled due to our failure.

Our fee for finding and booking suitable flights to align with our holiday changeover days and transfers, and to include full ATOL protection for the holiday package that includes flights is £49pp.

You need personal travel insurance at the time of booking, but you shouldn’t need specific sports insurance as all our activities are not classed as high risk (we do advise reading the full policy wording regarding included activities before purchasing your insurance). Holiday insurance is compulsory on all our holidays.

Remember to check your policy covers you for medical expenses, loss or theft of personal belongings, watersports and travel delays at the very least.

Most travel insurance policies cover yacht sailing under standard policies and all our activities are within 12nm of the coast. All our sailing yachts have professional Marine Charter Insurance already in place.

There is no charge for credit or debit card payments. Please note that we do not accept American Express.

1. You can check availability and prices for our holidays here on-line or call us on 01548 288459 to discuss with one of our team.
2. We then hold the holiday for you, while we find and book the best flights to suit your holiday and travel plans. As flight prices change quickly, we will require full payment for the flight element, but still only require 25% deposit for the rest of the holiday which was put on hold.
3. Booking flights with us will incur a £25 ATOL administration fee.
4. Once the flights are booked, we send you your ATOL certificate, along with all the flight information which will includes details about how to add passenger details, extras, check-in and other holiday details.
5. The airline will then be able to contact you directly to let you know if there are any changes, delays or other information you need to know.
6. We’re with you every step of the way.

No not at all. You can secure your holiday with us and then go ahead and book your own flights. Once you find and book your flights just let us know the flight details and arrival times so we can add to your booking information for a trouble free arrival in resort.

If for any reason you need to cancel your holiday, please contact us as soon as possible.

If you need to cancel your holiday, the lead name on the booking must advise us in writing by post or email. A cancellation will be effective from the date received and the following cancellation fees will apply:

More than 8 weeks prior to departure: loss of deposit

4-8 weeks prior to departure: 75% of holiday cost

Within 4 weeks of departure: 100% of holiday cost

You can claim under your travel insurance if the cancellation falls within the terms of the insurance, and we are more than happy to provide any documentation your insurance company requires.

Depending on your circumstances, we will do our best to try to re-schedule your booking for a future date, but cannot guarantee.

Depending on spaces on the yacht/accommodation – this is possible and must be agreed prior to travelling.  Prices may vary and your holiday cost may need to be amended.  Please contact our office in order to do this. There is an administration fee of £50 per change to the booking.

Every week we host ‘meet your mate’ sessions onland for our younger guests. These are designed as icebreakers for the children to begin their holiday friendships. The beach team will organise a few games and encourage the children to have fun together. The age split of these sessions will be determined by the age of the children in the resort.

In addition to these onland sessions we offer a minimum of 2 onwater sessions each week, for each age group. These are not teaching sessions. They are accessible to all abilities and are a series of games using our watersports equipment. This could include activities such as catamaran joy rides or SUP assault courses.

We also offer a Toddler Splash session for under 5’s. This session is facilitated by a team member, however parents must be in attendance. The staff will provide kayaks, sups, and boats for them to play on in the shallows. This session aims to encourage water confidence and to inspire an interest in boats and the water.

We do not offer a daily childcare program or club.

There is no minimum age. There is something for all ages and abilities. Under 5’s can join Toddler Splash sessions and enjoy using watersports equipment with their grown ups. Over 5’s are old enough to join lessons if they wish to.

When children are NOT in instructor-led sessions, parents/guardians must remain  close:  

For under 10’s please be afloat with them. 

For 10 to 12’s please remain on the beach. 

For 13+ please remain in the hotel grounds. 

During instructor-led sessions parents must remain close: 

For under 13’s please remain on the beach.

For 13+ please remain in the hotel grounds. 

We do not offer childcare or babysitting services.

Bouyancy aids are compulosry for many of our onwater activities. These are offered in a range of sizes. For our smaller guests, typically under 5’s, we provide life jackets instead of buoyancy aids. These are limited in number and so it is very helpful if your little one can bring their own float coat or life jacket,  if you have one.

I am afraid there is no kids pool at either of our Clubs.

Yes in Lixouri in the local town there is a playground. At Stira Bay Beach Club the hotel run a Children’s Play Garden session every day from 12:00 – 16:00.

All of our inclusive meals are buffet service with a great, wide selection of food. As we are busy with families throughout the summer, our friendly hoteliers and chefs are used to younger guests and therefore cater for this.

If there are any key dietary requirements or preferences that your children have, you can put this into your Guest Information plus it would be good to email us. We will always work with our hotel teams to cater to all of our guests needs.

For the non-inclusive evenings, our hotels have a’la carte menus that have all the favorites, from burgers and chips to local specialties. Local restaurants are also well adapted to catering for children.