1. Contract Your contract is with Sea-Trek Adventures Ltd, trading as “Trek-Adventures” and “BeyondBeach” registered address : Kings Wharf, The Generator, Quay House, The Gallery, Exeter EX2 4AN.
Our agreement will be subject to English Law and to the exclusive jurisdiction of the English Courts. In these booking conditions Trek-Adventures or BeyondBeach (the company) is referred to as ‘we’, ‘us’ and ‘our’. References to “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires.
2. Booking procedure All holidays and other holiday services, however advertised, whether through our website or otherwise, are subject to availability. At the time of booking the appropriate deposit/full balance must be paid (advised at the time of booking). Any booking between us and the you is valid, and a contract made between both parties, only after the appropriate deposit/full balance is paid and the booking confirmed in writing in the form of a Confirmation/Invoice, by us to the you. This Confirmation/Invoice then acts as the contract between us and the you and the applicable contract date will be the date it was raised. Bookings can be secured immediately by telephone, providing you can give details of a valid credit/debit card from which we can deduct appropriate remittances. A provisional booking can usually be made by telephone or by our website where we hold the holiday or holiday service for you for several days to allow time for you to secure your own flights and for the appropriate amount of deposit/full to be received direct into our bank account. We will then issue a Confirmation/Invoice and send this to you by email. Whichever way you may make a booking, it is deemed that, in providing details of the party to us and providing a method of paying the appropriate remittance due, then you accept these Booking Terms & Conditions as applying to the booking and will be bound by the terms herein.
3. Payments A deposit of 25% of the total holiday cost is required to confirm a booking. The remaining balance must be paid 8 weeks prior to the holiday departure. If the balance is not paid by the due date we reserve the right to cancel the booking and retain the deposit. If you book less than 8 weeks prior to the departure date, the full amount is payable upon booking.
4. What if you cancel your booking? If you cancel your holiday the lead name on the booking must advise us in writing by post or email. A cancellation will be effective from the date received and the following cancellation fees will apply:
More than 8 weeks prior to departure: loss of deposit.
4-8 weeks prior to departure: 75% of holiday cost.
Within 4 weeks of departure: 100% of holiday cost
You can claim under your travel insurance if the cancellation falls within the terms of their insurance.
5. Brochure and website accuracy Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing or going on-line, regrettably errors do occur. You must therefore ensure you check all details of your chosen arrangement with us at the time of booking.
6. Costs of your arrangements We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking. Once the price of your chosen arrangements has been confirmed at the time of booking, then, subject to the correction of errors, we will do our utmost not increase the price of your booking. However, in the event of Unavoidable and Extraordinary Circumstances such as international currency fluctuations, fuel price increases and fiscal statutory changes in the country of operation, we reserve the right to pass on such increased costs to you, up to a maximum of 10% of the holiday cost. The on-going effect of Brexit and the legal changes operating holidays in the EU may also result in our costs increasing to operate certain types of holidays to the EU. Some of these statutory changes and developments are likely to also constitute Unavoidable and Extraordinary Circumstances.
Please note changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking and also on the confirmation you receive from us.
7. If we change the arrangements occasionally We have to make changes to and correct errors in published and other details both before and after bookings have been confirmed. We may also need to cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed booking either where you have failed to comply with any requirement of these booking conditions entitling us to cancel, or where we are forced to do so as a result of force majeure or other circumstances beyond our control at the holiday destination. Most changes to holiday arrangements are minor, and we will always do our best to contact you before the holiday departure date to let you know. If the holiday must be cancelled by us due to exceptional circumstances, you will receive a full refund of monies paid to us or the opportunity for monies paid to us to be put towards another holiday with us at the next available date. We will NOT be liable for any additional expenses that are indirectly or directly a result of the cancellation by us – such as travel arrangements, alternative accommodation, alternative holiday arrangements etc.
8. Responsibilities and liabilities We have taken all reasonable steps to ensure that all the component parts of any of our holidays or other holiday services you book with us are supplied as described and to a reasonable standard. We have taken all reasonable steps to ensure that any suppliers or other companies or persons used by us to provide service to our customers are reputable, maintain reasonable standards and conform with the laws of the country in which they are operating.
(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors and following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money, The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel
(i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation.
(iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
(b) relate to any business.
(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure/website (as applicable). For example any excursion you book whilst away, or any service or facility which any other supplier agrees to provide for you.
9. Holiday/Travel Insurance It is a condition which forms part of the contract with the company, that personal travel insurance of an equal or greater standard than that suggested by us is in place no more than 8 weeks prior to departure (though it is recommended you have your travel insurance in place as soon as possible after you have booked your holiday) and remains valid throughout the duration of the holiday. Our minimum standard for travel insurance is detailed under the “Economy Package” as provided by our chosen travel insurer MPI Brokers. For further information, please click here.
If you intend to provide your own insurance you must inform us of the insurance company and certificate numbers no less than 8 weeks before departure. If we have not received your insurance information prior to your holiday departure date or we do not believe that all members of your party are covered at least for holiday cancellation and curtailment, and medical expenses including all the activities we offer, we reserve the right not to allow you to partake in our holidays.
10. Acceptance of risk As with all sporting activities, the nature of the holidays we provide and activities you may choose to participate in, involve a degree of personal risk. By making your booking, you recognise that many activities, such as, yacht sailing, dinghy sailing, windsurfing, biking and skiing are activities with a danger of personal injury or death. Due to rough terrain and uneven surfaces on land and the dangers associated with the sea and seabed, the natural environment can, at times, be hazardous. By entering a contract with us you accept these risks and responsibility for your own actions. Although we or our suppliers may provide instructions and tuition to you as part of the arrangements you book, which will assist in minimising these risks, your booking is accepted on the basis that you understand and accept the risks involved in physical activities. If at any time you feel uncomfortable or unprepared to take part in or carry on with any activity, any instructor should be advised immediately. You are under no obligation to take part in or complete any activity.
11. Special requests, health, reduced mobility medical conditions/disabilities The descriptions of our holidays indicate whether or not they are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
If you suffer from reduced mobility or have any other disability or medical condition which may affect your holiday arrangements, you must provide us with full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your needs. We may ask you to confirm full details of your reduced mobility, other disability or medical condition in writing. Please also promptly inform us in writing in the event that any material change in your mobility, any other disability or medical condition occurs after your booking has been confirmed. Please also advise at the time of booking if you are pregnant and let us know as soon as you can if this occurs after booking.
If you have any special request, please advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Special requirements we have accepted will be specifically confirmed as accepted on your confirmation invoice.
12. Yacht Sailing Holidays special notes a number of additional terms and conditions apply when you book one of our yacht sailing holidays.
Qualifications the yachts are offered for charter on condition that the person identified on the booking form as the charterer: has sufficient sailing experience and valid practical qualifications to handle a yacht the size and type chartered and is assisted by at least one other competent person as crew. If in the judgment of the company the charterer is not competent to operate the yacht, we will reserve the right to require the charterer to take a skipper at the charterer’s own expense. On an Introduction to Sailing type holiday you will have a qualified skipper onboard at all times.
Age restrictions it is a Greek legal requirement that all yachts must have at least two adults aboard at all times whilst at sea and that all persons aboard whilst at sea must be named on the ship’s papers. We reserve the right to put any person ashore if they are not so named. Allowing any unauthorised person to travel on the yacht may also entitle us to terminate the yacht charter.
Physical demands and risks yacht sailing can be challenging and requires a reasonable level of physical and mental fitness and strength. You will be expected to be able to participate in all aspects of sailing a yacht and should be physically and mentally able to do so. If you have any medical condition, disability or reduced mobility which may affect your ability to fulfil these expectations whilst on holiday or have any special requirements as a result, please inform us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.
You understand and acknowledge that yacht sailing involves risk, danger and potential exposure to injury and even death. You also accept and acknowledge that risk and danger may be caused by other passengers or crew who may behave negligently or fail to follow the instructions they are given. You also accept and acknowledge that risk and danger may arise from foreseeable and unforeseeable causes, including weather and other acts of nature. By making your booking, you confirm you are willingly and voluntarily assuming full responsibility for any injury, loss or damage caused by you.
Greek Charter Papers In accordance with local Greek legal requirements, the skipper of your party will be required to sign a Declaration of Competence and a Greek Charter Party Agreement for the local authorities before your yacht will be allowed to leave port. This document is in Greek but an English translation can be supplied on request. You should satisfy yourself that you understand the content and nature of the declaration you are signing. To minimize delays to the departure of yachts we will occasionally complete and sign the Greek Charter Party Agreement on the charterer’s behalf (copy available on request) together with ‘Declaration of Charterer’s Ability to Skipper a Yacht’ now required by the Port Police. We cannot be held responsible for any incorrect information provided and the charterer’s (either as skipper or on behalf of the skipper) completed booking form confirms acceptance and agreement with this procedure.
Yacht Insurance Our yacht insurance policy provides comprehensive and adequate cover for the yacht and equipment. We cannot be held responsible for any loss which you may suffer as a result of the insurers refusing cover, including without limitation, which is as a result of you providing incorrect information, such as previous sailing experience, when requested, or due to your negligence, deliberate default or wilful misconduct. Should damage or loss to yacht or equipment be caused as a result of misuse, not obeying the our instructions or not acknowledging our handover instructions or any of the reasons stated above, you will be liable for the full amount of repair or replacement and any resulting costs. Adults will at all times be responsible for minors in their charge. We agree to insure and keep insured the yacht against public liability and marine public liability as required by the Greek law. Third party liability does not cover any person on board the vessel in consideration of payment hire or reward or any party (or their crew and guests) having a vested interest in the yacht. You must arrange your own insurance prior to the charter for all parties on board specifically for loss of life or injury, or damage to or loss of property. We recommend a policy that covers this.
A security deposit payment is paid on location by card. Loss or damage to the yacht and its ancillary equipment or the loss of non-insurable loose items such as dinghy, lifesaving equipment, outboard engine, GPS, etc. will forfeit all or a portion of the security deposit. Notwithstanding the above, the charterer, is responsible for the repair or replacement of any loss or damage caused by malicious or negligent use or misuse or whilst under the influence of alcohol or drugs. Late return of the yacht may also cause the security deposit to be forfeited. A non-refundable damage waiver may be paid as “an insurance” for the amount of the security deposit, this is paid as an alternative to the security deposit. Notwithstanding the above the charterer, is responsible for the repair or replacement of any loss or damage caused by malicious or negligent use or misuse whilst under the influence of alcohol or drugs.
The following yacht damage waivers/security deposits are still required and payable locally on site.
For Introduction to Sailing yachts, a yacht non-refundable security waiver will be required for all yachts.
For Flotilla yachts a non-refundable security waiver will be required for all yachts up to and including 36ft yachts and a refundable security deposit will be required for all 37′ yachts and above.
For Yachts on Charter, Deliveries or non-standard Flotillas a refundable security deposit is required payable by card on location.
Your responsibilities You must take good care of your yacht and all equipment provided with it as you are responsible for this. You must also follow all instructions you are given before setting off and during your cruise including those of your skipper (where you have one) and the lead boat crew. You must also comply at all times with all rules and guidance including, for example, in respect of the disposal of waste of any nature.
You have the right to inspect the yacht and associated equipment and inventory upon boarding to ensure that all items are present and in good working condition. Following the boat briefing, you accept the yacht and thereafter, it is your full responsibility for the duration of the yacht charter. You will have no right to claim for any loss of time or enjoyment or for any expense which results from an accident or breakdown or failure of any part of the yacht which is caused by your acts or omissions, or from any defect(s) which is agreed and noted on the documentation during the on board briefing.
The cruising area is limited and you must only sail where instructed. We will inform you of any restrictions. We are also entitled to further confine the cruising area or place a competent crew (or crew member) on board if considered necessary for the safety the yacht and its occupants, in which case a daily charge will be made. Please note, you are not permitted to sail/cruise on your yacht during the hours of darkness (which run from the start of sunset to sunrise). Use of the yacht is for holiday pleasure purposes only. The yacht must not be used to transport any goods or carry any passengers who are not on the yacht charter booking made with us. On occasion and due to unforeseen circumstances beyond our control such as exceptionally bad weather, navigational restrictions or other operational difficulties we reserve the right to limit the sailing area and prevent the yacht leaving the safe harbour.
At the end of your yacht sailing holiday, you must return the yacht at the time and to the place specified by us, in the same condition as the yacht was delivered to you, subject to normal wear and tear and any defects which are agreed and noted on the documentation during the pre-departure boat briefing. If you return the yacht late at the end your charter, or fail to return it to the specified place, you will be liable to pay a penalty charge and will be responsible for all recovery costs.
Full authority regarding the operation and management of the yacht is hereby transferred to the charterer for the duration of the charterer contract. The charterer must ensure they are always present on the yacht when the yacht is underway and is fully responsible to ensure the dinghy and ALL other items are securely stowed and that all normal engine checks have been completed prior to the daily use of the engine. The charterer is responsible for securely mooring the yacht before leaving it unattended (or without suitable qualified crew on board) for any period. In the event of a skippered charter or where a Trek-Adventures skipper or instructor is present on board, this authority is transferred to the skipper or instructor although the skipper is not responsible for the actions taken by the charterer and their guests or breakages/damage they may incur.
We shall not be held liable for accidents, injuries or death due to swimming, windsurfing, kayaking or the use of snorkels, masks or allied equipment such as scuba equipment and SUP’s.
13. Beach Club Active Holidays special notes a number of additional terms and conditions apply when you book one of our Beach Club active holidays.
Qualifications and experience the sailing equipment is offered for use on condition that the persons identified on the booking form have sufficient experience and/or practical qualifications to safely handle the craft. If in our judgment you are not competent to safely operate the craft, we will reserve the right to require you to take part in further inclusive instruction or private instruction at your own expense.
Age restrictions it is a Greek legal requirement that children under the age of 14 years old who wish to to sail a dinghy or windsurfer must either be accompanied by an adult, or their parent/guardian must have signed a declaration/waiver in resort to consent to their solo use. All our Beach Club operations follow the age restrictions and safety ratio guidance set out by the Royal Yachting Association (RYA).
Physical demands and risks with regard to watersports & other activities, our team of experienced staff & those of our partners who supply various services to our clients, organize and limit the watersports & activities according to weather conditions and your ability and experience (and we reserve the right in our absolute discretion to refuse any request to use the equipment at times or during conditions where our staff consider your safety to be jeopardized). Our supervision does not exempt you from your responsibility of inspecting the equipment before use and limiting your own risk of accident or injury whilst using the equipment. We therefore accept watersports & activities bookings on condition that each member of your party accepts responsibility for any injuries suffered unless these arise from our proven negligence. This condition equally applies to the use of safety equipment, such as buoyancy aids, which are worn at all times on/in the water. It is a condition of booking that all clients wishing to participate in watersports are water confident, sufficiently mobile, can swim 25m in a buoyancy aid and must have attended a compulsory safety briefing in-resort before taking part in any activities.
Your responsibilities You must take good care of all the equipment provided with it as you are responsible for this. You must also follow all instructions you are given by our beach team and instructors during the safety briefing, before leaving the beach and during your session on the water.
You have the right to inspect the craft and associated equipment to ensure that all items are present and in good working condition. You will have no right to claim for any loss of time or enjoyment or for any expense which results from an accident or breakdown or failure of any part of the craft and associated equipment which is caused by your acts or omissions and usual wear and tear.
On occasion and due to unforeseen circumstances beyond our control such as exceptionally bad weather, navigational restrictions or other operational difficulties, we reserve the right to limit the sailing area or recall all vessels back to the beach. In all situations and cases the decision of the Beach Manager is final. Use of the equipment is only permitted during listed beach opening hours, and when our qualified staff are present. We cannot accept responsibility and shall not be held liable for any claims made against us if equipment is used out of these listed times, including after hours staff sailing sessions.
14. Ski Holidays special notes a number of additional terms and conditions apply when you book one of our Ski-Club active holidays.
We act only as an agent for our Ski Holidays (not organiser) and for the accommodation provided, which do not therefore benefit from the same rights as Package Holidays. We can help organise “ski extras” such as lift passes, lessons and hire – you will enter into separate contract with each relevant “ski extras” supplier and pay them separately. This is the case even though all bookings of “Ski Extras” may form part of your holiday that we help organise. Please note that transfers between your accommodation and the airport do not count as a component of a “package”.
15. Complaints If you have a complaint during your holiday you must raise it with the company before the last day of the holiday, and they will try to resolve the complaint. Should this not be resolved then a written complaint must be sent to the company in the U.K. no more than 28 days after the end of the holiday. Any complaints not notified during the holiday or not sent to the company within the said 28 days cannot be entertained.
16. Flights We do not provide flights as part of our holidays. You must source your flight through an ATOL bonded travel agent. You have a separate contract with them for the flight only and with your transfer providers.
17. Safety For your safety we request that you comply with any reasonable instructions or advice given to you by your yacht instructor/skipper/walking guide or fitness instructor or beach staff. We also request that you read our safety procedures and operating procedures and sign a form declaring that you understand and agree to these procedures.
18. Children Adults will be at all times responsible for the minors in their charge.
19. Other Activities Moped hire, car hire, bike hire, motor boat trips, excursions, horse riding, scuba diving, water skiing and other extra activities and excursions are all not included in our travel arrangements. We suggest certain professional suppliers for your information and will put you in contact with the suppliers. You have a separate contract with them and pay them directly. This means that if you, or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements with Trek-Adventures we shall at our discretion offer advice and guidance but cannot accept responsibility and shall not be held liable for any claims made against us whatsoever. Trek-Adventures will not be held responsible for the contractual obligations or any dis-satisfactory performance of these suppliers, or those that we might recommend.
20. Passports, visas, health requirements and travel advice The applicable passport and visa requirements for British citizens with a British passport are available below. If you are not a British citizen with a British passport, please advise us before making your booking so we can provide you with the applicable general advice on passport and visa requirements (if applicable). A British citizen’s passport renewal presently takes approximately 6 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got a passport, you should apply for one at least 10 weeks before your holiday but should allow longer if possible. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Requirements may change, and you must check the up to date position in good time before departure with the embassy or consulate of the country(ies) you are travelling through and to.
For British passport holders travel to Europe requires that you have a minimum of 3 months validity on your passport at the date you are due to return to the UK. From 2022 onwards, the European Travel Information and Authorisation System (ETIAS) will be effective. In order to travel to or within the Schengen Zone (which is currently 26 EU member states), you will require an electronic travel authorisation unless you need a visa. An ETIAS travel authorisation is a visa waiver and, once granted, is valid for 3 years or until your passport expires. It can only be applied for online and a fee will be payable unless an exemption applies. An ETIAS travel authorisation will be required regardless of the length of your visit. If you are unable to travel on your Holiday because you have not obtained an ETIAS travel authorisation, cancellation charges will apply. For more information, see www.etiasvisa.com
It is your responsibility to ensure you are aware of all recommended and required vaccinations and health precautions in good time before departure. Details are available from your GP surgery, travel clinics and from the National Travel Health Network and Centre www.travelhealthpro.org.uk . Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth .
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
21. Data Protection By making a booking with us, you agree we may use and disclose the information you provide for the following purposes: to enable us to process your booking (which will include passing your information to third party suppliers, such as hoteliers, and our overseas staff); for market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing your information to organisations such as banks and credit card companies); for compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and for marketing contact by means of post or telephone to provide you with offers, products and services from Trek Adventures. If you have booked with us via our web site, or if you have chosen for us to contact you by e-mail, we will communicate with you using the e-mail address you have provided to supply you with your travel documentation. We are entitled to assume that the e-mail address you have provided is correct and that you understand and accept the risks associated with using this form of communication. Please note that you may still need to contact us by post or via our telephone as required by our booking conditions. If you wish to make a data subject access request for a copy of any personal data we hold on you, please write to: Customer Services, Trek-Adventures, . If you wish to opt out of receiving marketing communications from us, please advise one of our sales consultants or make the appropriate opt out choices on the website when you book.
22. Overnight Stay Tax in Greece From 1 January 2018, you’ll need to pay an Overnight Stay Tax which has been introduced by the Greek Ministry of Tourism and aims to enhance the State’s revenue in the context of the current fiscal adjustment programme. This will be collected from you when you get to your accommodation by the owners of the accommodation. The tax works out between 0.50 – 4 Euros per night per room. The amount you’ll pay will depend on the official rating of your accommodation. The tax is something new and specifically aimed at tourists. It’s a cost beyond our control and the suppliers of the accommodation. It’s a Government imposed tax that has to be paid when you stay in accommodation in Greece. Whilst our holiday conditions does mention the possibility of local taxes like this, we understand this cost is something you probably weren’t expecting to pay and are sorry the Government has decided to bring this in so quickly.